Terms of service

These terms apply when you use neonoutshine.com and when you order a sign from Neon Outshine (“we”, “us”). By placing an order you agree to them.

Orders and design proofs

When you order, we send a design proof showing your sign, its price and what’s in the box. If we don’t hear back within 2 days of sending the proof, we start production. Orders go into production 48 hours after they are placed; changes after that may not be possible.

Prices and payment

Prices are shown in US dollars and include free standard shipping. Payment is taken when you order. Import duties or taxes charged by your country, if any, are your responsibility.

Colours, sizes and photos

Every sign is handmade, so small differences in size, letter shapes and colour from the photos and the online preview are normal. Sizes are approximate overall dimensions of the backboard.

Your designs

When you send us words, a logo or an image to make into a sign, you confirm you have the right to use it. We may decline designs that infringe someone else’s rights or that we consider offensive.

Shipping, returns and warranty

See our shipping policy and our returns & warranty policy.

Using your sign safely

Use the adapter supplied, keep indoor signs indoors and dry, and don’t open or modify the electrics. Misuse voids the warranty.

Liability

To the extent the law allows, our liability for any order is limited to the price you paid for it. Nothing in these terms limits rights you have under the consumer law where you live.

Changes

We may update these terms; the version on this page when you order applies to that order.

Questions? Email info@neonoutshine.com or call +1 (913) 421-6330, Monday – Saturday, 8:00am – 10:00pm.

Last updated 11 November 2026.